Frequently Asked Questions

Our process is designed to be comprehensive, supportive, and easy to follow—whether you’re seeking answers for chronic symptoms or just want to optimize your health. Here’s what to expect: 1. Apply Online: Fill out a short application so we can learn about your goals. 2. Info Call: Book a free 20-minute call with one of our team members to learn more and see if we’re a good fit. 3. Choose Your Program: Based on your goals and needs, we’ll recommend the most aligned package. 4. Lab Testing: You’ll receive functional lab tests to complete at home or with a local phlebotomist. 5. Protocol Delivery: After reviewing your labs, our team will create a personalized, root-cause-based protocol. 6. Ongoing Support: You’ll receive continuous support from your practitioner team as you implement the protocol and make progress toward your goals.

While we accept HSA and FSA cards, we cannot guarantee that your HSA/FSA administrator will approve or reimburse your purchase. Coverage and eligibility are determined solely by your plan provider. State-specific limitations may apply.

While we do not treat or diagnose any specific health conditions, our team offers personalized, functional health support for a wide range of concerns. We specialize in creating individualized wellness plans based on advanced lab testing, lifestyle analysis, and nutrition. Our Naturopathic Physicians and Nutritional Practitioners work together to support your body from the root up—without focusing on symptom suppression alone.

Unlike conventional healthcare, which often focuses on managing symptoms, Kale Health takes a root-cause approach by combining: - Advanced lab testing & functional health analysis - Personalized nutrition & lifestyle wellness plans - This multi-dimensional approach ensures that we address all layers of health to provide lasting, transformative results—rather than short-term fixes.

The average primary care visit in the U.S. is brief and often reactive. At Kale Health, we take a high-touch, proactive approach, providing: - 30+ hours of collaborative team effort per client - Access to over 200+ lab tests analyzing 800+ biomarkers - Ongoing personalized support from NDs & Nutritional Practitioners - Custom wellness plans designed for long-term improvements - This level of support requires more time, expertise, and attention—making it a meaningful investment in your long-term health. To ensure accessibility, we accept HSA, FSA, and offer flexible financing options.

Yes! We work with many clients who are taking prescription medications, pregnant, postpartum, breastfeeding, or preparing for fertility treatments. Our team takes a careful, evidence-informed approach to ensure that all recommendations are tailored to your individual needs and goals and approved by your primary care provider.

Yes! We believe in an integrative approach that combines the best of conventional and functional care. While we do not prescribe medications, we work alongside conventional treatments and can support clients who are using pharmaceuticals by offering complementary nutrition, lifestyle, and wellness plans.

Our programs are designed to offer personalized, hands-on support. Depending on the package you choose, you’ll have scheduled 1:1 calls with your practitioner throughout your program. These appointments are dedicated to walking through your labs, reviewing your progress, and making adjustments to your wellness plan as needed. Most clients receive an initial wellness plan walkthrough followed by follow-up calls at key points in their journey.

While our primary support is delivered through scheduled calls, we ensure you’re prepared and confident between sessions with clear wellness plans, educational resources, and step-by-step guidance. In addition, we offer a Naturopathic Physician-Monitored Phone Line for urgent questions related to your care. This service ensures you can get timely support when needed, even outside of scheduled appointments.

We’ll review your lab results and personalized wellness plan together during your call, with time to answer your questions and ensure you fully understand each step. Our goal is to make complex health data simple and actionable—so you leave each appointment feeling informed, empowered, and ready to take the next step in your wellness journey.

Clients work with us for up to 12 months. Annual plans allow for deeper transformation and ongoing support.

Yes! Our programs are 100% virtual and accessible from anywhere in the world. We work with international clients and ship most of our lab kits globally (some exclusions may apply based on your country). Our team can also help coordinate alternative options if shipping is restricted in your region.

We use industry-leading functional lab tests to uncover imbalances that are often missed by conventional labs. These include: • Hormone panels • GI testing (gut health, leaky gut, pathogens) • Micronutrient and mineral analysis • Inflammation and metabolic markers • Blood sugar, cholesterol, and detox panels We analyze 800+ biomarkers across our programs, offering one of the most comprehensive assessments available.

Most of our tests are at-home kits with clear instructions for saliva, urine, stool, or finger-prick blood collection. If a venipuncture draw is needed, we’ll help you coordinate a mobile phlebotomist or local lab visit. Our team makes the process smooth and stress-free.

We’re happy to review recent labs from other providers as context, but we typically require specific functional labs to build your custom protocol. These tests go deeper than conventional panels and allow us to tailor your care plan based on root-cause analysis.

Yes. Many of our clients are managing complex conditions or working alongside medications. Our approach is collaborative and evidence-informed, and we always aim to support—not override—any medical care you’re receiving.

Yes! All of our wellness plans are fully customizable to your preferences and restrictions, including vegan, vegetarian, gluten-free, dairy-free, paleo, and more. Our nutritional practitioners will help you feel nourished—not restricted.

Yes. Our team includes licensed and certified professionals with extensive training in integrative and functional health. While we do not offer diagnosis or prescriptions, our approach is rooted in advanced science, whole-person care, and years of experience helping clients on their wellness journey.